This course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
An advanced hands-on course, ACE I assists technicians and engineers fully understand how to install, configure, support and troubleshoot the Acano software solution on the Acano Server and on standard servers in a virtualized environment. Students will gain knowledge and experience deploying Acano Servers in single server, two-server, and resilient deployments in real-world environments. Installations will include full configurations and integrating the Acano solution with other UC platforms such as Cisco Voice and Video networks as well as the basics of integrating with Microsoft Lync. Students who complete the course with a passing grade on the exam will receive the ACE I Certificate.
This 3-day course provides a deep dive into ACI concepts and best practices. Students will learn ACI configuration and basic operations, including rack-and-stack initial installation, application profile configuration, hypervisor integration and external connectivity. This class will go into the weeds. After completing this course, students will be qualified to start with switches on the loading dock and quickly build an operational, functioning ACI fabric. There are labs for each step of the course, with a final Challenge Lab for comprehensive review.
ACI for Service Providers (SPACI) is a 5-day course that provides ACI use cases for Service Provider environments including policy-driven configurations and design details, multi-tenant internal and external network integration and migration, routing protocol exploration, security implications, and disaster recovery solutions. Students will perform various scenario-driven configurations and testing in lab exercises using hand-on labs. Students will learn how to simplify complex routing deployments and reduce the time and cost required to provision customer networking needs while maintaining both ACI and non-ACI networks. Students will learn to support site redundancy including disaster recovery solutions both at the customer site and public cloud provider levels while maintaining the integrity of customer data and hardening of sensitive information.
ACI Operations and Troubleshooting is a three-day, instructor-led course designed for data center architects and network engineers to learn how to operate and troubleshoot a Data Center Network Infrastructure running Cisco ACI.
In this 4-day instructor-led course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS) B-Series and C-Series platforms.
Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.
This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option.
Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.
Administering Packaged Contact Center Enterprise (APCCE) is a Sunset Learning Institute developed course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment.
This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from both Cisco Unified CVP as well as Cisco Unified IP IVR and from Cisco Unified Communications Manager.
Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.
Administrating Cisco Unified Communications Manager (ACUCM) is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v10.x. We also discuss v11 in class as needed.
Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.
Advanced Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.
Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface, Desktop Administrator and the Desktop Workflow Administrator to invoke behaviors that involve Third Party applications and web based apps like "Web Callback Option" and "Leave a Message in Queue". There will be a major focus on Scripting and Subsystem management.
Implementing Advanced Cisco® IP Multicast (MCAST) Version 2.0 provides students with in-depth knowledge about the IP multicast building blocks that make this IP service deployable. Bandwidth and processing power are wasted when data is replicated and sent from a source to potential receivers multiple times. With IP multicast and a sophisticated group of protocols, information is delivered with minimal effects on bandwidth and processor load. This IP service helps ensure simultaneous information delivery only to the people and the machines that require the information.
Gain the essential skills required to configure, maintain, and operate Cisco ASA 5500 Series Adaptive Security Appliances based on ASA Software v9.x. If you need to get up to speed quickly with Cisco's Adaptive Security Appliance (ASA), this is the course for you.
Automating the Cisco Enterprise Cloud (CLDAUT) is a new 5-day ILT course designed to help students prepare for the CCNP Cloud certification, a professional level certification specializing in Cloud technologies. This course extensively covering the process of automating and managing private and hybrid clouds using the processes, applications and products of the Cisco ONE Enterprise Cloud Suite.