This hands-on lab workshop introduces students to the more advanced aspects of converged administration. The student will install a server from scratch, applying and removing patches, loading license and authentication files and utilize Avaya Integrated Management to update firmware. Students will implement IP Telephony on their labs including codec administration, network regions, and Setup DHCP, TFTP and FTP Servers for Support of IP Telephony. They will install and utilize VoIP Monitoring Manager to track Voice/Quality Network and discuss security best practices. Students will learn to administer Local Survivable Processors utilizing the Installation Wizard and cover Gateway Registration, Failover and Fallback, IP Trunking, Location Routing and ESS Best Practices.
This course will equip end-user Administrators to conduct moves, adds and changes, as well as necessary day-to-day software maintenance and administration. The student will use Avaya Site Administration Software to administer circuit packs, extensions, hunt groups, basic vectoring, trunking and ARS, and basic features including EC500, Meet Me Conferencing and IP Softphone.
This 5-day Virtual Instructor Led class is designed for individuals responsible for the administration and implementation of Avaya Aura® Call Center Elite and Avaya Aura® Call Center Elite Multichannel. This course provides opportunities for hands on administration and implementation tasks.
This 2-day Instructor Led class is designed for individuals responsible for the maintenance and support of Avaya Aura® Call Center Elite and Avaya Aura® Call Center Elite Multichannel. This course provides opportunities for hands on support and maintenance tasks.
Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.
This course combines the Avaya Aura Communication Manager Administration and the Avaya Aura Call Center Elite Implementation and Configuration courses. It is offered as a condensed, five-day fast track version of those two courses.
Learn to install and test the CM Main Embedded, Simplex, Duplex templates and survivable templates for Avaya Aura Communication Manager Release 6.3 in this course. You will administer the templates on the Avaya S8800 and S8300D servers, G450/G650 gateways, IP endpoints, and public line access. Implementation exercises are supported with additional maintenance and troubleshooting information and references to related courseware and documentation.
Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.
In this course, you will learn the core features and basic designs of the Avaya Aura Communication Manager (CM) solution. You will be able to recall the concepts needed in relation to Avaya Aura Communication Manager for success in subsequent curriculums and credentials. This course will cover the following products and solutions: Avaya Aura CM Hardware (Servers, Media Gateways, and Branch Gateways) Avaya Aura CM Software, Architecture, Protocols, and Features Avaya Aura Administration and Tools Secure Access Link (SAL) - Avaya Remote Access Avaya Aura Communication Manager Messaging (CMM)
In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.
This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course covers the CCMA interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.
Understand the key concepts of Avaya Aura Messaging administration, maintenance, and troubleshooting.
In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.
Delivered to the student's desktop with remote access to lab equipment, this session consists of a combination of interactive instructor presentations followed by lab exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.
In this course, you will identify the hardware needed to support System and Session Manager. You will also learn how Avaya System Platform and the System Manager templates are installed. Hands on labs allow you to install Session Manager and perform the initial configuration needed to support its functionality. Furthermore, you will perform post-install testing and verification of System and Session Manager.
In this course, you will identify the hardware needed to support System and Session Manager. Then, through a combination of lectures and hands-on labs, you will install and configure these products to support SIP users, SIP call routing, and networking of Avaya and third-party applications. Maintenance and troubleshooting tools are also discussed and used. This course combines Avaya Aura Session Manager and System Manager R6.3 Implementation (4U00040) and Avaya Aura Session Manager and System Manager R6.3 Support (5U00050)into an eight-day boot camp. Topics covered in this course are foundational System Manager administrative tasks that are common to all adopting products. This course does not focus on specific tasks relating to individual adopting products such as Communication Manager or Communication Server 1000.
In this course, you will learn how System and Session Manager are configured and maintained. Lectures and hands-on labs are combined to help you understand and perform day to day operations on both products. You will learn how System Manager users are defined and maintained, how data is imported and exported, how SIP users are configured and registered, how Session Manager routes calls across the SIP network, how both Avaya and third-party applications are networked with Session Manager and more.
This foundation-level course is the starting point for your Communication Server 1000 (CS 1000) 7.5 training. Through presentations and interactive practices, you will learn how to use the system management tools to perform basic system administration and management tasks. This course emphasizes using Element Manager for a CS 1000 system running on a Linux platform, and it assumes the system is fully installed and operational.
This hands-on lab workshop will explore the initial configuration and administration of an Aura Messaging system including the difference between Site, Locations, and Topologies.