ITIL v4 - Managing Professional (MP)

The agenda includes:

• A review of the main differences between ITIL v3’s five-stage lifecycle IT service managementmodel and its 26 processes and functions, compared to ITIL 4’s service value system model andits 34 practices
• A review of the SVS model and its components: the service value chain, seven guiding principles,four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, servicemanagement, and technical management)
• Key concepts and teachings from the three ITIL 4 advanced IT Specialistcourses: Create, Deliver& Support; Drive Stakeholder Value; High Velocity IT
• Key concepts and teachings from the ITIL Strategist advanced book and course–"Direct, Plan &Improve"
• A review and ample discussion of the examinable agenda items, at the endof each module
• Practice exams and ample opportunity to reinforce the key concepts needed for the exam

Course Prerequisites:

There are four possible paths of prerequisites to complete for qualifying for this course:

1. Have Successfully attainedall the following
• ITIL 4 FoundationCertification
• ITIL Specialist Create Deliver and Support (CDS) Certification
• TIL Specialist Drive Stakeholder Value (DSV) Certification
• ITIL Specialist High Velocity IT (HVI) Certification
• ITIL Specialist Direct Plan and Improve (DPI) Certification
2. Individuals who have obtained their ITIL v3 Expert designation.
3. Have achieved 17 ITIL v3 credits before starting the course
4. Have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam

Who Should Attend:

This course is aimed at individualsin management and service management roles who have aresponsibility for the above noted practices as well as individuals who want to acquire the ITIL ManagingProfessional (MP) designation. Common Roles would include but not be limited to:

• Customer/User Experience (CX) Managers/Designers
• Account Managers
• Service Delivery Managers
• Service Level Managers
• Enterprise/Service and Solution Architects
• Business Analysts
• Project Managers
• Portfolio Managers
• Supplier Relationship Managers
• Vendor Managers
• Contract Managers