Administering Cisco UC Manager and Unity Connection (ACUCM with AUC)

About this Course

Audience Profile

• Learners looking to gain a technical overview of Cisco Unified Communications Manager
• Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
• Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

At Course Completion

After completing this course, students will be able to...

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Prerequisites:

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

• Basic knowledge of IP and networking or voice networks is suggested, but not required
• Basic knowledge of the Windows desktop environment
• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager

ACUCM Course Outline:

Module 1: Introduction to IP Telephony

• Lesson 1: Exploring IP Telephony
• Lesson 2: Describing Deployment Models
• Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

• Lesson 1: Logging In to Cisco Unified Communications Manager
• Lesson 2: Examining Basic Server Configuration
• Lesson 3: Describing Multilevel Administration
• Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

• Lesson 1: Understanding User Configuration
• Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

• Lesson 1: Configuring System Parameters
• Lesson 2: Supporting Cisco Unified IP Phones
• Lesson 3: Exploring Phone Registration and IP Phone Communications
• Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

• Lesson 1: Implementing Dial Plan Connectivity 
• Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

• Lesson 1: Configuring Translation Patterns and Route Filters
• Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

• Lesson 1: Defining Class of Control
• Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

• Lesson 1: Defining Media Resources
• Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

• Lesson 1: Describing Basic Features
• Lesson 2: Exploring Hunt Groups
• Lesson 3: Describing Phone Services

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

• Lesson 1: Overview of Cisco Unity Connection
• Lesson 2: Navigating Cisco Unity Connection
• Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

• Lesson 1: Explaining Users and Contacts
• Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

• Lesson 1: Implementing the Dial Plan
• Lesson 2: Understanding User Features
• Lesson 3: Accessing Voice Messaging and User Features
• Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

• Lesson 1: Designing an Audiotext Application
• Lesson 2: Using Cisco Unity Connection Tools and Reports
• Lesson 3: Using the DRS

Additional Material: 

Cisco Unified Communications Solutions Maintenance

Lesson 1: Understanding Cisco Unified Communications Manager Reports

• Generating Reports on Cisco Unified Communications Manager
• Analyzing Generated Reports

Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)

• Cisco Unified Communications Manager CAR Tool Overview
• CDR Management and System Settings
• Generating CDR Reports

Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)

• Cisco Unified RTMT Overview
• Monitoring the System with Cisco Unified RTMT
• Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

Labs:

• Lab 1: Generating Cisco Unified Communications Manager Reports
• Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
• Lab 3: Monitoring the System with Cisco Unified RTMT