In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
Audience ProfileAnyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Familiarity with IT terminology and IT-related work experience are recommended.
Accredited Foundation training is strongly recommended but not a prerequisite. The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
With engaging content, Hollywood style HD content delivery, and exceptional instructors, our blended learning solution for Cisco is designed to drastically improve traditional boring online and video-based training.
Attend scheduled Live Instructor-led classes (online) for 2 hours per day, over the course of 2 weeks (Mon. - Thur.). Then you have 1 full year to access a studio-quality recording of the class (as often as you want) and perform the hands-on / mentored labs whenever you want (over the course of 1 year).