ITIL Foundation

ITIL | Foundation

About this Course

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

Course Objectives

 

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Course Audience

Audience ProfileAnyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

 

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

Examination

Accredited Foundation training is strongly recommended but not a prerequisite. The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Course Outline

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

8. Exam-Taking Tips

  • Important techniques to help you pass your exam

9. Exam Review

10. Exam

About this Modality:

With engaging content, Hollywood style HD content delivery, and exceptional instructors, our blended learning solution for Cisco is designed to drastically improve traditional boring online and video-based training.

Attend scheduled Live Instructor-led classes (online) for 2 hours per day, over the course of 2 weeks (Mon. - Thur.). Then you have 1 full year to access a studio-quality recording of the class (as often as you want) and perform the hands-on / mentored labs whenever you want (over the course of 1 year).

Our Blended Learning Solution includes all of the following for this Microsoft Class:

  • All Live scheduled courses and all corresponding 24/7 instant replay access for 1 year
  • View instant replay on your tablet or smartphone
  • Taught with the structure of real world application and solutions
  • 1 year Live labs at your fingertips
  • 24/7/365 Elite Mentoring
  • Boson practice exams – practice for certification
  • Progress reports

Instructor-Led Dates
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Live | Virtual | Guaranteed

Duration: 3 Day Training class

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Delivery Options
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