Avaya Aura® Communication Manager Administration R7

This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0.

Retail Price: $3,895.00

Next Date: Request Date

Course Days: 5


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Skills Gained

  • Role of Communication Manager (CM) in the Avaya Aura Core
  • Communication Manager Architecture
  • Role of System Manager in administering Communication Manager
  • Role of alternative administration interfaces such as Avaya Site Administration (ASA)
  • Purpose of the Communication Manager Dial Plan
  • Purpose of CM Feature Access Codes (FAC)
  • CM Station and User Administration
  • CM group features such as Hunt Groups and Pick up groups
  • CM Call Treatment options such as Call Coverage and Call Forward

 

Who Can Benefit

Individuals responsible for the administration of Communication Manager and programming CM through the System Manager interface on Release 7.0

 

Outline

1. Communication Manager System

  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
    • System Management Interface (SMI)
  • License settings in the lab

2. Administration of CM

  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Capacity limits of license

3. Managing Endpoints

  • Endpoints
  • Adding digital and analog endpoints
  • Adding IP endpoints (H.323 and SIP)

4. Basic Features

  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)

5. Enhanced Features

  • Call park
  • Station Lock

6. Group Features

  • Call Pickup

7. Maintenance/Security

  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security

8. System Status and Reports

  • Real-time monitoring
  • Reports

9. System and Session Manager Configuration for SIP Clients



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